Analyze and evaluate your communication center in a convinient and efficient way. Get a virtually instant insight into your center’s communication channels. Improve the quality of your services, products, agents and teams with the help of advanced voice recognition technology and continual monitoring.
Immediate and ongoing supervision
of communication provides you with essential information regarding your customer's experience.
Charts, wordclouds and
regular reports give you reliable insight into trending topics, customer needs, orders, complaints and lots more.
Tracking changes in your communication with customers will give you an edge over other competitors on the market.
React to changes on the market in flexible way and find new approaches to your customers. Analyzing the outcome of a marketing campaign allows you to increase efficiency and quality with each planning.
Getting instant feedback and improving the quality of your agents is now much more efficient thanks to real time analytics.
Be aware of any complaints or problems immediately.
Do not evaluate calls by listening to only a small selection. With NEWTON Analytics you have control over every minute of all recordings.
I am calling
I live in
Are you really that
Please,
This
A tool for the continuous improvement of your communication quality is at your fingertips.
Clever contact center analytics brings a complete overview of voice communication channels!
In 2020, our Call Center Analytics solution won an award in the Czech Contact Center Award for the Samsung Satisfied Customer project in the Technology section.
In previous year, NEWTON Analytics won an award
for a Cloud solution for the analysis and evaluation of large volumes of recordings in Conectart.
Every single piece of NEWTON Analytics is developed in our offices.
Neural networks for transcription and unique query language for detecting topics and visualizing them in charts and tables – thanks to this you can quickly access…
… which topics are most important to your clients,
… the success rate of your last marketing campaign,
… which products or services need improving,
… which agents deserve praise or require a training,
… and much more
Our speech-to-text technology was born in the heart of the Europe. We currently support 12 Slavic languages, English, German and more.
The ability to differentiate between a speaking voice and non-communication sounds is a key condition for a successful analysis of your call center. Voice activity detection technology is used for this purpose.
To determine who’s speaking (your agent or client) we have developed a unique query language called NTQL. It is designed specifically for the purposes of call centers.
Still not sure where to start? We have predefined a set of sample topics which almost anyone can use as a starting point.
Banking, telecommunications or selling socks – each business has its own unique set of expressions. By using individually tailored project dictionaries, we are able to further improve the quality of our transcriptions.
NEWTON Analytics uses a cloud computing system, but in response to our clients’s needs we also offer on-premise solutions.
We understand that you want to have all your data in one place. Using secure API, NEWTON Analytics can safely communicate with your other systems, such as PBX, CRM, ERP, SaleForce, etc.
know about everything that's
going on in their call centers...
Pavel Barták
project manager
„The security of our clients’s data has always been our priority. We don’t need GDPR to know that protecting personal data is key and the human voice deserves extra respect.“
