Advanced contact center analytics

Analyze and evaluate your communication center in a convinient and efficient way. Get a virtually instant insight into your center’s communication channels. Improve the quality of your services, products, agents and teams with the help of advanced voice recognition technology and continual monitoring.

QUICK ACCESS
TO ALL COMMUNICATIONS

Immediate and ongoing supervision of communication provides you with essential information regarding your customer's experience.

Charts, wordclouds and regular reports give you reliable insight into trending topics, customer needs, orders, complaints and lots more.

TAKING A CLOSER
LOOK AT YOUR
BUSINESS TRENDS

Tracking changes in your communication with customers will give you an edge over other competitors on the market.

React to changes on the market in flexible way and find new approaches to your customers. Analyzing the outcome of a marketing campaign allows you to increase efficiency and quality with each planning.

CONSTANT QUALITY IMPROVEMENT
OF YOUR AGENTS

Getting instant feedback and improving the quality of your agents is now much more efficient thanks to real time analytics. Be aware of any complaints or problems immediately.

Do not evaluate calls by listening to only a small selection. With NEWTON Analytics you have control over every minute of all recordings.

analytika kontaktního centra

Advanced contact center analytics

I am calling

I live in

Are you really that

Please,

This

Advanced contact center analytics

NO MANAGING WITHOUT ANALYZING FIRST

WHAT IS THE DRIVING FORCE IN YOUR CALL CENTER?

A tool for the continuous improvement of your communication quality is at your fingertips.

Clever contact center analytics brings a complete overview of voice communication channels!

WHAT IS NEWTON ANALYTICS GOOD FOR?

boosting your business's sales

Smart data analysis will take control over all of your sales processes.

You will get...

An efficient tool which can be used for sales activities such as upselling and cross-selling.

100% online overview

Automated sample selection instead of random checks.

You will get...

Effective quality management - discover where there's room for improval and find an individual approach to your agents.

call-script supervision

Find even the slightest divergence from the standardized process.

You will get...

Quick access to overviews containing inappropriate calls displayed in tables and charts.

improved customer experience

Keep track of customer's experiences over time.

You will get...

Customer exprience information related to your service, product or brand.

risk
management

Prevent serious problems by monitoring risky calls.

You will get...

Quick detection of risky calls, suspicious or unusual behaviour of your agents etc.

no more
scam calls

Detecting scam calls or other suspicious activity
is no longer a problem.

You will get...

Ability to detect fraudulent, fake or suspiciously long calls.

marketing
up close

Keep track of the revenue generated by your marketing campaigns.

You will get...

Marketing campaign feedback from various points of view.

product quality assurance

Quality assurance of your products and services only a few clicks away.

You will get...

A structured overview of situations detected in the sales and service process.

building rapport with customers

Building strong and lasting relationships with your customers may be quite a challenge.

You will get...

Supervision over proper conduct, as well as the factual and social competence of your agents.

call quality validation

Detect (not only) technical difficulties while monitoring calls with clients.

You will get...

A tool for detecting and removing basic technical imperfections such as difficulty understanding the agent.

manage and plan your capacities

Find out which of your agents have either toom uch or not enough work.

You will get...

Detailed information about your agents's workload from the analysis of content and metadata.

Do you need assistance with anything else?

We know of many other ways of utilizing data analysis. Contact us...

You will get...

NEWTON Analytics presentation and the opportunity to test it
on your own data.
Contact us ...

Innovative solution Award

In 2020, our Call Center Analytics solution won an award in the Czech Contact Center Award for the Samsung Satisfied Customer project in the Technology section.

In previous year, NEWTON Analytics won an award 
for a Cloud solution for the analysis and evaluation of large volumes of recordings in Conectart.

Pokročilá analytika kontaktného centra

HIGH LEVEL SPEECH TO TEXT

TECHNOLOGIES

CREATED BY OUR DEVELOPERS

Every single piece of NEWTON Analytics is developed in our offices.

Neural networks for transcription and unique query language for detecting topics and visualizing them in charts and tables – thanks to this you can quickly access…

… which topics are most important to your clients,

… the success rate of your last marketing campaign,

… which products or services need improving,

… which agents deserve praise or require a training,

and much more

Our speech-to-text technology was born in the heart of the Europe. We currently support 12 Slavic languages, English, German and more.

The ability to differentiate between a speaking voice and non-communication sounds is a key condition for a successful analysis of your call center. Voice activity detection technology is used for this purpose.

To determine who’s speaking (your agent or client) we have developed a unique query language called NTQL. It is designed specifically for the purposes of call centers.

Still not sure where to start? We have predefined a set of sample topics which almost anyone can use as a starting point.

Banking, telecommunications or selling socks – each business has its own unique set of expressions. By using individually tailored project dictionaries, we are able to further improve the quality of our transcriptions.

NEWTON Analytics uses a cloud computing system, but in response to our clients’s needs we also offer on-premise solutions.

We understand that you want to have all your data in one place. Using secure API, NEWTON Analytics can safely communicate with your other systems, such as PBX, CRM, ERP, SaleForce, etc.

OUR CLIENTS

know about everything that's
going on in their call centers...

Zonky
Bohemia Direct Marketing

ASK FOR
A NEWTON Analytics DEMO

Pavel Barták

project manager

„The security of our clients’s data has always been our priority. We don’t need GDPR to know that protecting personal data is key and the human voice deserves extra respect.“

Stanislav Čihák

project manager

„Say goodbye to stress. Our modern technologies will get the huge mountain of information from your contact center’s calls, chatbots, e-mails, and other communication channels under control.“